Terms of Service

Last updated: June 2026

1. Acceptance of Terms

By accessing and using Adaptive Insight's platform, services, and website, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.

2. Services Description

Adaptive Insight provides automation, booking, lead capture, and customer relationship management (CRM) systems tailored to service-based businesses. Our services include:

• AI-powered booking and intake automation
• Lead capture and follow-up systems
• SMS, email, and web-based communications
• Branded client and employee portals
• Calendar integration and conflict management
• Ongoing support and system optimization

3. User Responsibilities

You agree to:

• Provide accurate, complete information during setup and account creation
• Maintain the confidentiality of your account credentials
• Use the platform only for lawful purposes
• Comply with all applicable local, state, and federal laws
• Not engage in unauthorized access, hacking, or system abuse
• Not use the platform to send spam, phishing, or abusive communications
• Ensure compliance with SMS and email regulations (TCPA, CAN-SPAM, GDPR, HIPAA, etc.)

4. Intellectual Property

All platform features, design, code, and content are owned by Adaptive Insight or our licensors. Your use grants you a limited, non-exclusive license to access and use the platform for your business purposes. You may not reverse-engineer, modify, or redistribute any platform components.

5. Data and Privacy

Your use of personal data through our platform is subject to our Privacy Policy. You are responsible for ensuring you have proper consent to collect and process data through our systems. For regulated industries (medical, legal, financial), you are responsible for ensuring HIPAA, GLBA, or other compliance requirements are met.

6. Payment and Billing

Fees are as stated in your service agreement. Payment is due as specified. We reserve the right to suspend services for non-payment. Refunds are subject to our refund policy outlined in your service agreement.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ADAPTIVE INSIGHT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. ADAPTIVE INSIGHT DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9. Indemnification

You agree to indemnify, defend, and hold harmless Adaptive Insight from any claims, damages, or costs arising from your use of the platform, your violation of these terms, or your violation of any applicable law.

10. Third-Party Services

Our platform integrates with third-party services (calendar providers, SMS carriers, email providers, payment processors). Your use of these services is subject to their terms. Adaptive Insight is not responsible for third-party service outages or failures.

11. Termination

Either party may terminate services according to the terms of your service agreement. Upon termination, your access to the platform will be disabled, though we may retain certain data as required by law.

12. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective upon posting to the website. Your continued use of the platform constitutes acceptance of updated terms.

13. Governing Law

These terms are governed by the laws of the United States and applicable state law, without regard to conflict of law principles.

14. Contact

For questions about these Terms of Service, contact us at automate@adaptiveinsight.ai